How it works: from pre-screening to ongoing care in four steps

AHPRA-registered practitioners
Australia-wide telehealth
Clear, upfront pricing
Private and judgement-free
Care centred on you

Getting care with Horizon Health Care Partners is deliberately simple. You start with a free quiz, you book when it suits you, you speak with a registered practitioner, and you get ongoing support where your care continues. Here is exactly what happens at each step, so there are no surprises.

Check your eligibility
How it works

The four steps

Start the free quiz
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Step 1

Take the free pre-screening quiz

Answer a few short questions about what is going on. This helps us understand your situation and see whether we are likely to be able to help. The quiz takes a few minutes, it is free, and it is not a diagnosis. Nothing is decided from the quiz alone.

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Step 2

Book your consultation

Choose a time that suits you and book online. Consultations happen by video or phone, so you can attend from anywhere in Australia. Same-day, after-hours and priority options are available.

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Step 3

Speak with an AHPRA-registered practitioner

Your practitioner reviews your history, asks about your symptoms and goals, and discusses your options. Where it helps, they arrange pathology or imaging. Where treatment is appropriate, they explain it clearly. A prescription is never guaranteed, and any prescription follows this real consultation.

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Step 4

Ongoing support and follow-up

Where your care continues, we handle reviews, follow-up consultations, and eligible prescriptions. You are not left to manage things alone after the first appointment.

What you need

What you need to get started

A device

A phone, tablet or computer with a camera or phone line.

A private space

A quiet, private space for your consultation.

A few minutes

A few minutes to complete the free pre-screening quiz.

Our Approach to Care

How We Support You

Access practitioner-led consultations from anywhere in Australia. Our AHPRA-registered practitioners provide confidential telehealth appointments, guiding you through every step with professional support and transparent processes.

Navigate your healthcare journey with confidence. Our AHPRA-registered medical practitioners provide ongoing support throughout your consultations, helping you understand your options and ensuring you receive the professional guidance you need at every stage of your care.
Your health concerns deserve a supportive, confidential environment. We create a safe space where you can openly discuss your healthcare needs with qualified medical professionals who listen without judgement and respect your individual circumstances throughout the process.
All consultations are conducted by AHPRA-registered medical practitioners who maintain rigorous clinical standards. Our practitioners bring extensive medical experience and stay current with healthcare guidelines to provide informed, professional consultations.
Our consultation process follows established medical protocols and professional healthcare standards. Our AHPRA-registered practitioners will review your medical history and discuss your health concerns to determine the most appropriate pathway for your individual circumstances.
Start pre-screening quiz
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How We Support You

Professional Medical Consultations

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Pain Management Support

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Physical Wellbeing

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Mental Wellbeing

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Complex Health Concerns

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General Health

Safety

When telehealth is not the right option

Telehealth suits many everyday needs. Some situations need an in-person examination or emergency care, and your practitioner will tell you clearly when that applies. Medical emergency? Call 000 immediately. If you are in crisis, call Lifeline 13 11 14 (24/7) or Beyond Blue 1300 22 4636.

Where to next

Explore your options

Still deciding? Read the FAQs, or view pricing.

Your Questions Answered

Initial consultations typically take 30 minutes, allowing our practitioners time to thoroughly review your medical history and discuss your healthcare needs. Follow-up consultations are usually shorter, around 20 minutes.
Your practitioner will review your medical history, current health concerns, and any previous medical care. They will conduct a professional assessment and discuss appropriate next steps based on your individual circumstances. You will have plenty of time to ask questions.
Have your medical records, current medication list, and any relevant test results ready. Make sure you are in a private, quiet space with good internet connection. Having details about your medical history prepared helps make the consultation more efficient.
We offer same-day and after-hours appointments depending on availability. Many patients can book within 24 to 48 hours. Check our booking system for current appointment availability.
Still have questions?Explore All FAQs

Professional Healthcare, Wherever You Are

Start with the free pre-screening quiz. It takes a few minutes, it is not a diagnosis, and there is no commitment until you choose to book.

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